House Cleaning in Philadelphia has been our personal mission for more than 15 years. We so appreciate the homeowners who have put their trust in us. It’s a relationship we value.
Over the years, we’ve learned from our customers how best to adapt to the wide range of needs, wishes and expectations.
Homeworks has developed a company system that guarantees customer satisfaction. Each home is different with a wide range of needs and expectations we put together a worksheet for each customers home. this worksheet includes specific details and instructions with your preferences and requests. We encourage our clients to leave additional notes on the day of your cleaning if you wish. No one knows your home like you do. This ensures that we thouroughly address any important areas you many notice before your cleaning day.
Frequently Asked Questions
Is Homeworks fully insured, bonded and licensed?
Absolutely. All of our staff are employees and covered under Pennsylvania Works Compensation, which is important to protect you the homeowner. Be aware of other companies that hire subcontractors to avoid the costs of properly employing their workers. These companies leave you vulnerable to liability issues and lawsuits.
How and when do I make payment for cleaning?
Payment is easy. You will receive an e-mail with an invoice at the end of the day where you can pay online with a credit card or you can mail a check, just drop it in the mail when you have a moment.
Will I always have the same person as my cleaner?
That is our preference. We hope its yours too. We feel that your home deserves the personal touch that can best be delivered by the same great house cleaner who develops a familiarity and personal connection with you and your home. Sometimes your person (or team) may be sick or called away to a family matter. In that case you could have another team member fill-in for them or you could just reschedule.
Can I have a regular, set cleaning day?
Sure thing. Our staff is available Tuesdays thru Fridays with a 10 am or 1 pm start time. You can chose the day, time and rotation that suits you best. We always send an email reminder the day before your scheduled cleaning to be sure your expecting us.
Will I need to be home while you do the cleaning?
Its totally up to you. Most clients are at work or prefer to take some tome off for themselves while we put things in order on the home front. You can let us know what you prefer.
Do you bring supplies into my home?
For One-Time cleaning and for Move-in/Move-out cleaning, we bring the necessary supplies. However, for regularly scheduled cleaning we believe it’s most hygienic to keep your home insulated from other homes. Many services drag supplies and (worst of all) vacuum cleaners from one house to the next. This exposes your home to all matter of who-knows-what that has been drawn-up from other homes. We are happy to purchase products for you to avoid cross contamination and avoid the risk of spreading infestation from house to house.
Can I trust your company?
Absolutely. We hire for character, conduct and believe trust to be the foundation of our company and the relationships we have with our staff and our customers. We pour a lot of effort into training and caring for our employees. We understand your home is your personal space and we respect your privacy, property and possessions.
Are you comfortable with pets?
We love pets! Let us know if your pets need any special attention when it comes to cleaning around them.
How do you hire your cleaners?
Our staff is made up of students and artists, creative types with an eye for cleaning. The problem with career cleaners is the tend not to be particularly motivated and we’ve found that our employees are focused, energetic and are the type of people we like to work with and that our customers are happy to have in there homes. Cleaning is hard work and young adults have the energy, focus and desire to please our customers. We have very strict standards regarding character, attitude and past job performance. You’ll be happy to be supporting young adults as they strive to better their lives and pursue their other interests. Check out Our Team page to meet our staff.
What types of cleanings do you do?
Our most popular services are Weekly and Bi-Weekly Cleanings. Some of our customers prefer a 3 or 4 week rotation or a One-Time cleaning. If you’re moving out of a house or apartment and you want to get your security deposit back, you’ll want to schedule a Move-in/Move-out cleaning. We also do Office Cleaning and the common areas of apartment buildings and condominiums.
How will you enter my house?
Most customers give us house keys and instructions to activate and deactivate their alarm systems. Keys are coded and kept in our office and delivered to the staff on the day of your cleaning. If you live in a building with a front desk or concierge that is always an easy option. Other options would be a coded lock box, they are easily purchased online or at a hardware store.
Do you have a referral program?
We love to get referrals! When you refer us to your friends, please have them mention your name. When they schedule a cleaning we’ll sexted a 10% discount to your next cleaning.
What are your rates?
Every home is very different with a wide range of factors that effect the rate for cleaning your home. For one time cleaning, we charge by the hour. In this way your total will reflect the amount of work and detail you request. If you’re looking to set up a regular cleaning schedule, we generally like to meet with you for a few minutes to discuss your needs. We can then tell you more about our service and give you a quote with a fixed rate for each cleaning. We’re confident you’ll find Homeworks to be a good fit for you, your family and your home.